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Telehealth App Development
Re-engineering a critical behavioral health platform for scale, resilience, and compliance
Casestudy
- A scalable telehealth platform that reduced load, protected data, and improved care workflows.
- $75K+ Annual Savings
- Telehealth App
- HIPAA Compliance
- 1.48M to 990K API Requests
Telehealth Application Development for a Leading Behavioral Health & Wellness Services Provider
Experion re-engineered a critical telehealth app for a US-based behavioral health and wellness services provider managing over 600,000 calls annually. The legacy system was facing high API traffic, outages, and data-loss risks that affected HIPAA compliance. Through focused telehealth app development, we rebuilt the architecture for scale, reduced infrastructure load, improved resilience, and made the platform easier for care teams to use.
A US-based provider of behavioral health and wellness services, supporting individuals during moments of crisis. Their services are used by over 400 organizations, and the platform manages more than 600,000 calls every year. The system supported multiple operational layers, including a call center application, customer management application, and account builder used by service providers to guide sessions.
Overcoming Challenges with Intelligent Solutions
Challenges
Solutions
Experion introduced a mechanism to queue and persist commands on the client browser. These were processed as batches using a service worker and synchronized with the server at fixed intervals, reducing unnecessary API calls and improving system efficiency.
We re-engineered the telehealth application with a more scalable and modular architecture, helping the system handle workloads more efficiently while reducing pressure on infrastructure.
Experion designed a resilience mechanism to prevent data loss even in worst-case scenarios. This helped strengthen platform reliability and support HIPAA-aligned operations.
We implemented authentication as a separate service, reducing unnecessary load on the core API and improving the overall scalability of the platform.
As part of the solution re-engineering, Experion designed and developed a more intuitive user interface. The new experience made daily workflows easier to navigate and supported better usability across stakeholder groups.
Experion rebuilt the system with modularity in mind, allowing new features and updates to be added more easily while protecting the core functionality of the telehealth platform
Outcomes
The re-engineered telehealth platform helped the client improve performance, reduce cost, and strengthen reliability across a high-volume behavioral health environment.
- Reduced average daily requests from1.48M to 990K
- Saved the client over $75K annually in infrastructure costs
- Reduced average DTU consumption from 60% to 4%
- Improved scalability through a modular system architecture
- Reduced infrastructure load through browser-side batching
- Strengthened resilience to prevent data loss
- Improved HIPAA compliance readiness
- Enhanced usability with a redesigned interface
- Created a stronger foundation for ongoing development and future updates
With the right architecture, resilience planning, and user experience improvements, Experion helped the client turn a strained legacy system into a more stable, scalable, and cost-efficient telehealth app.
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