Custom Fintech Software Development

Packaged platforms can get you live quickly, but they struggle to keep pace with real‑time payments, open banking, and AI‑driven fraud—areas where the industry is moving fastest. 2025–2026 payments research shows the battle shifting from raw scale to trust, intelligence, and real‑time infrastructure, with new rails (instant payments, tokenized deposits/stablecoins) moving from pilots to strategy. These shifts require architectures that adapt policy, risk models, and identity controls continuously—something one‑size‑fits‑all products seldom do without costly customization or lock‑ins.

Open banking (PSD2/SCA) is normalizing consented data access and API‑first payments in Europe, while global networks forecast agentic commerce—AI agents transacting on behalf of users—driving tighter identity, consent, and fraud controls in 2026. At the same time, stablecoin regulation and real‑time rails are opening programmable settlement paths. Together, these trends make custom fintech software the pragmatic route to encode proprietary risk, UX, and partner ecosystems with audit‑ready controls.

What is Custom Fintech Software Development?

Custom Fintech Software Development

In simple terms, Custom Fintech Software Development means building financial applications around your business model—not molding your model to a vendor’s template. It lets you encode proprietary underwriting, pricing and fees, onboarding/KYC, advice/portfolio logic, and treasury/settlement flows while meeting region‑specific regulations such as PCI DSS, SOC 2, and GDPR with the evidence and audit trails you (and regulators) need.

Difference between custom fintech solutions and ready‑made platforms

  • Fit vs. friction: Custom platforms mirror your processes and data model; ready‑made tools force workarounds that dilute UX and complicate audits.
  • Roadmap control: You own the backlog and release cadence—critical when PCI DSS revisions, SOC 2 criteria, or local privacy laws change.
  • Security posture: Privacy‑by‑design (GDPR) and card‑data protection (PCI DSS) can be enforced end‑to‑end, including automated evidence capture in CI/CD.

How Custom Fintech Software Works?

Architecture overview (front‑end, back‑end, APIs, cloud infrastructure).
A modern fintech stack uses micro‑frontends for modular UIs, domain‑driven microservices for accounts, payments, risk, and servicing, and API‑first integration with banks, PSPs, bureaus, card networks, and KYC providers. Identity and delegated access rely on OAuth 2.0 and OpenID Connect; infrastructure runs on multi‑region Kubernetes with GitOps, service mesh, observability, and policy‑as‑code for repeatable, auditable releases.

Role of microservices and cloud‑native development.
Microservices reduce blast radius and enable independent scaling of hot paths (e.g., fraud checks). Cloud‑native services (managed databases, serverless workers) plus confidential computing (hardware TEEs) protect data in use, not just at rest or in transit—useful for sensitive KYC matching, encryption key operations, or regulated analytics.

Who Needs Custom Fintech Software?

  • Banks and credit unions: Open‑banking enablement, channel modernization, and consented data sharing under PSD2/SCA.
  • Fintech startups and neobanks: Differentiated UX, explainable risk models, and fast iteration with verifiable controls for audits and scale.
  • Insurance and wealth management firms: Personalization at scale, claims/risk automation, and compliant portfolio tooling.
  • Payment service providers and lenders: Real‑time fraud, scalable ledgers, and dispute/chargeback workflows as volumes and rails diversify; industry data shows rising AI spend for fraud and real‑time infrastructure.

Key Benefits of Custom Fintech Software

Custom Fintech Software DevelopmentScalability and Future‑Readiness
Design for multi‑region orchestration, event streaming, and new rails (instant payments, tokenized money) without re-platforming. Market outlooks emphasize a turning point where architecture choices now will determine who leads by 2029.

Enhanced Security and Compliance
Implement PCI DSS 4.0/4.0.1 controls, align to SOC 2 Trust Services Criteria, and embed GDPR privacy by design (DPIAs, breach reporting) with automated evidence pipelines and continuous testing.

Tailored User Experience
Mobile‑first, accessible journeys with progressive disclosure for KYC and credit terms—optimized for conversion while upholding SCA/consent and regional expectations.

Competitive Advantage in Fintech Markets
Your risk signals, partnerships, and UX become proprietary IP—not generic vendor features—at a time when the market is pivoting to trust and intelligence as differentiators.

Types of Fintech Software Solutions

Custom Banking Software

  • Core banking systems: Product engines, real‑time ledgers, fees and interest calculators, and robust entitlements—all API‑exposed to channels.
  • Digital and mobile banking platforms: Biometrics, device trust, OIDC SSO, and transparent consent dashboards—backed by audit‑ready logging.

Neo-Banking, Digital Wallets, Payment and Transaction Processing Software

  • Digital wallets and payment gateways: Tokenization, 3‑D Secure/SCA, and PCI scope minimization; observability for authorization/settlement health.
  • Cross‑border payment systems: Orchestrate corridors across A2A/SWIFT and, where regulated, programmable settlement pilots using stablecoins/tokenized deposits.

Lending and Loan Management Systems

  • Loan origination and servicing platforms: Workflow orchestration, bureau and income‑verification APIs, and e‑sign with full audit trails.
  • Credit scoring and underwriting automation: Real‑time models with explainability; behavioral signals like velocity and device fingerprinting for fraud.

RegTech Systems

  • Automated AML/KYC flows and real‑time fraud detection: End‑to‑end case management, graph analytics, and SCA‑aligned flows; incident reporting aligned to PSD2 and local rules.

WealthTech, Robo‑Advisors and Investment Platforms

  • Robo‑advisors and portfolio management tools: Suitability + goals‑based planning with tax‑aware rebalancing and auditability.
  • Algorithmic trading software: Low‑latency execution with market surveillance hooks and granular entitlements.

Insurance and Insurtech Solutions

  • Policy administration systems: Product configuration, endorsements, billing, and partner APIs.
  • Claims processing and risk assessment software: ML‑assisted FNOL, document intelligence, fraud scoring, and explainable decisions.

Technologies Used in Custom Fintech Software Development

  1. Cloud Computing and Infrastructure:
    AWS, Azure, and Google Cloud provide global scale, managed security, and compliance toolchains; confidential computing extends protection to data‑in‑use via TEEs and attestation, complementing encryption at rest and in transit.
  2. Artificial Intelligence and Machine Learning :
    Fraud detection and risk analysis: Financial institutions are expanding AI/ML for fraud, real‑time risk, and anomaly detection.
    AI‑powered financial insights and personalization: AI agents and proactive nudges are rising, demanding robust identity and guardrails
  3. Blockchain and Distributed Ledger Technology
    Secure transactions and smart contracts: Programmable settlement and escrow in defined use cases.
    DeFi and tokenization use cases: Stablecoin/tokenized liquidity moving from experiment to strategy in cross‑border and treasury contexts.
  4. APIs and Open Banking Frameworks
    PSD2 and Open Banking integrations: Consent, SCA, and standardized APIs for AISP/PISP roles.
    Secure third‑party ecosystem connectivity: OAuth 2.0/OIDC underpin delegated authorization and identity federation.
  5. Data Analytics and Big Data
    Real‑time financial analytics: Streaming telemetry for operations and risk decisions.
    Predictive modeling for financial decisions: Vector‑database‑backed RAG enables compliant financial copilots and knowledge retrieval.

The 2026 Tech Stack for Fintech

Backend Excellence

  1. Golang & Rust: Ideal for high‑concurrency, memory‑safe transaction processing and risk engines.
  2. Java (Spring Boot): Reliable enterprise backbone for banking integrations and transactional guarantees.

Frontend & Mobile

  1. React Native & Flutter: Cross‑platform dominance for rapid, secure mobile deployment with native biometrics and secure storage.
  2. Micro‑frontends: Independent updates for complex dashboards (ops, risk, servicing) without monolith releases.

Data & AI Infrastructure

  1. Confidential Computing: TEEs to protect data‑in‑use (e.g., KYC matching, cryptographic operations), adding a third pillar to end‑to‑end encryption.
  2. Vector Databases: Power LLMs for financial advice, knowledge retrieval, and customer support via semantic search and retrieval‑augmented generation.

Infrastructure

  1. Cloud‑native (AWS/Azure/Google) with Kubernetes: Multi‑region orchestration, service mesh, GitOps, and policy‑as‑code for compliant, repeatable operations.

Regulatory Compliance in Custom Fintech Software Development

Global Fintech Regulations Overview

  • PCI DSS, GDPR, SOC 2, ISO standards: PCI DSS 4.0/4.0.1 updates authentication and patching rules; SOC 2’s Trust Services Criteria remain the enterprise bar; GDPR continues to define privacy‑by‑design and breach requirements worldwide.
  • AML, KYC, and data privacy requirements: PSD2 technical standards emphasize SCA and secure communications; AML/KYC obligations shape onboarding/monitoring controls.

Region‑Specific Compliance Considerations

  • North America (USA, Canada): SOC 2 is a common procurement gate; PCI DSS timelines and evolving state privacy laws influence architecture and vendor selection.
  • Europe (UK, Germany, EU): PSD2/SCA and GDPR drive API security, consent UX, and data governance.
  • Middle East and Asia‑Pacific: National digital ID, real‑time payments, and data localization necessitate configurable compliance.
  • India and emerging fintech markets: Rapid adoption of real‑time payments and digital onboarding requires low‑latency systems and evolving data‑residency controls.

Security Considerations in Custom Fintech Software Development Services

  1. Data Protection Standards
  • GDPR, CCPA, and privacy frameworks: Data minimization, DSR flows, retention, and cross‑border rules.
  • Data encryption at rest and in transit: TLS 1.2+, HSM/KMS, envelope encryption—extended with confidential computing for data‑in‑use.
  • Secure data storage practices: Tokenization/vaulting and segregation aligned to PCI DSS scope reduction.
  1. Authentication and Authorization
  • OAuth 2.0 and OpenID Connect for delegated access and identity federation; MFA/SCA for risky flows; short‑lived tokens with refresh hygiene.
  • RBAC/ABAC to enforce least privilege and auditability.
  • Session management with revocation, device binding, and anomaly‑based step‑up.
  1. Fraud Prevention
  • Real‑time detection using behavioral analytics, device fingerprinting, and transaction velocity checks—use cases where banks are rapidly expanding AI investment.
  1. Penetration Testing and Vulnerability Assessment
  • Regular security audits (SAST/DAST/IAST), third‑party assessments, and bug bounty programs; align cadence and evidence with PCI/SOC 2 obligations.
  1. Incident Response Planning
  • IR protocols, breach notification (e.g., GDPR 72‑hour rules), and business continuity with tested RTO/RPO.

At Experion, DevSecOps, ISO 27001 certification, and SOC 2 Type II compliance underpin our delivery for BFSI clients—so security and compliance are baked‑in, not bolted on.

Custom Fintech Software Development by Region

Custom Fintech Software Development in the USA

  • Demand: Banks, enterprises, and fintechs prioritize SOC 2‑backed vendors, zero‑trust architectures, and AI‑native fraud controls.
  • Compliance and innovation trends: PCI DSS 4.x timelines guide roadmaps; stablecoin clarity and real‑time payments influence cross‑border strategies.

Custom Fintech Software Development in Europe

  • Open banking and regulatory‑driven innovation: PSD2 APIs, SCA, and consent UX enable A2A payments and new business models under GDPR.
  • UK, Germany, and Nordic hubs: Strong open‑banking ecosystems evolve toward agentic commerce and identity‑centric controls.

Custom Fintech Software Development in the Middle East

  • Digital banking and smart finance initiatives: National programs advance digital ID, instant payments, and AI‑enabled security; designs must adapt to varying standards.
  • UAE and Saudi growth: Emphasis on trust frameworks and interoperability to support ecosystem scale.

Custom Fintech Software Development in India

  • Rapid fintech adoption and digital payments: Real‑time rails and digital onboarding demand low‑latency, mobile‑first stacks and precise consent/identity flows.
  • Startup ecosystem and regulatory landscape: Dynamic policies require configurable compliance, observability, and data‑residency options.

Custom Fintech Software Development Process

  1. Requirement Analysis and Business Discovery
    Quantify KPIs (conversion, loss rates, cost‑to‑serve), map regulatory scope (PCI/GDPR/PSD2), identify integrations (core banking, PSPs, bureaus, identity), and define evidence needs for audits.
  2. UX/UI Design for Fintech Applications
    Mobile‑first, accessible, progressive disclosure for complex flows (KYC, loan terms), and friction‑right SCA for local rules.
  3. Development and Integration
    Domain‑driven microservices, event‑driven patterns, and secure API contracts; OAuth 2.0/OIDC for partner connectivity; secure secrets and policy‑as‑code.
  4. Testing and Quality Assurance
    SAST/DAST, contract testing for third‑party APIs, performance/failover drills, red‑team exercises, and automated PCI/SOC 2 evidence capture.
  5. Deployment and Ongoing Support
    Blue‑green/canary releases, SRE practices, SLIs/SLOs, and observability; regular posture reviews for PCI/GDPR/SOC 2 continuity.

Best Practices for Successful Fintech Development

Custom Fintech Software Development

User‑Centric Design Principles

  1. Mobile‑first approach
  2. Accessibility standards (WCAG)
  3. Intuitive navigation with contextual help
  4. Progressive disclosure of information for KYC, consent, fees

Agile Development Methodology

  1. Sprint planning and execution with risk and compliance in Definition of Done
  2. CI/CD with security gates and artifacted evidence
  3. Regular stakeholder feedback (product, legal, risk)
  4. Iterative improvement using feature flags and A/B testing

Documentation and Knowledge Transfer

  1. Technical documentation (architecture, threat models)
  2. API documentation with versioning and SLAs
  3. User manuals and training materials for ops/support
  4. Code documentation standards for auditability

Performance Optimization

  1. Load time optimization via code‑splitting and prefetch
  2. Database query optimization with indexing and pooling
  3. Caching strategies (read‑through/write‑behind, idempotency keys)
  4. CDN implementation and selective edge compute

Scalability Planning

  1. Horizontal vs. vertical scaling with autoscaling policies
  2. Microservices architecture to isolate domains
  3. Load balancing and circuit breakers
  4. Database sharding and event sourcing for high‑throughput ledgers

Cost of Custom Fintech Software Development

Factors Affecting Development Cost
Use‑case scope (banking vs. payments vs. lending), number/complexity of integrations, regulatory breadth (PCI DSS, SOC 2, GDPR), markets served (localization, data residency), target SLAs/SLOs, and the depth of fraud/AI capabilities.

Estimated Cost Ranges
Budgets vary widely—from MVPs with a single region/limited integrations to multi‑region, PCI‑assessable platforms with real‑time fraud and analytics. Costs increase with compliant cryptography, evidence pipelines, and regulated data handling—but those investments reduce audit friction and enterprise sales cycle risk.

How to Optimize Fintech Development Costs
Prioritize differentiators (risk, UX, ecosystems), leverage managed cloud judiciously, automate compliance evidence, and use confidential computing strategically to satisfy data‑in‑use protection without bespoke crypto stacks.

Challenges in Custom Fintech Software Development

  • Managing security risks: Expanding API ecosystems and agentic experiences require strong identity, consent, and continuous testing to limit blast radius.
  • Navigating regulatory complexity: PCI DSS 4.x, PSD2/SCA, GDPR, and regional privacy rules evolve—externalize policy and collect provable control evidence.
  • Integrating legacy systems: Use strangler patterns and event‑driven adapters for risk‑controlled modernization.
  • Ensuring performance at scale: Real‑time rails demand capacity planning, back‑pressure, and graceful degradation.

Choosing the Right Custom Fintech Software Development Company

1) Key Evaluation Criteria

  • Fintech domain expertise with references across payments, lending, banking, wealth, and insurance.
  • Security and compliance experience: PCI‑aware design, ISO 27001, SOC 2 Type II, and audit support.

2) Questions to Ask a Fintech Development Partner

  • Technology stack and scalability approach: Microservices, K8s, observability, and confidential computing for sensitive workloads.
  • Post‑launch support and maintenance: SRE coverage, SLAs, IR playbooks, and evidence retention.

3) In‑House vs Outsourced Fintech Development

  • In‑house: Control/IP depth but slower talent ramp for specialized domains.
  • Outsourced: Faster time‑to‑value with reusable accelerators—ensure governance, IP protection, and transparent delivery metrics.

How Experion Can Offer Support in Developing Custom FinTech Software Solutions?

Recognized by analyst firms and certified for ISO 27001 and SOC 2 Type II, at Experion, we blend consulting insight with AI‑native engineering to embed intelligence into every layer—risk, operations, and experience. We’ve supported BFSI transformations spanning banking, lending, payments, capital markets, and insurance—delivering measurable outcomes (e.g., zero unplanned downtime for critical lending platforms, accelerated lead‑to‑close, and differentiated equity‑finance capabilities), all underpinned by secure‑by‑design delivery.

Future Trends in Custom Fintech Software Development

AI‑driven finance and hyper‑automation

Agentic commerce becomes mainstream in 2026, but success hinges on trustworthy identity, SCA‑reinforced consent, and risk‑based authentication with real‑time anomaly detection.

Embedded finance and fintech‑as‑a‑service

API ecosystems and BaaS will expand; operator trust will hinge on SOC 2 rigor, privacy governance, and transparent SLAs.

Real‑time payments and open ecosystems

Competing rails and programmable liquidity will force architectural choices (sync vs. async orchestration; ledgering patterns) that define margins and CX through 2029.

Sustainability and green fintech solutions

Expect increased integration of carbon tracking, green financing, and ESG analytics into retail and corporate finance workflows, with transparent disclosures and auditability.

Conclusion: Why Custom Fintech Software Development Is a Long‑Term Investment?

Recap of business, technical, and strategic benefits.
Custom platforms align security & compliance (PCI DSS, SOC 2, GDPR) with growth KPIs (conversion, loss rates, cost‑to‑serve), codify your proprietary risk and UX, and keep you future‑ready for changing rails, fraud tactics, and regulations.

Why tailored fintech solutions outperform generic platforms.
Because differentiation in finance lives in your onboarding, your risk, your partnerships, and your experience—not in a vendor’s roadmap.

RegTech: Revolutionizing Compliance Management

Regulatory compliance is a critical aspect of running a business as failing to adhere to the relevant laws, regulations, and guidelines that apply to its operations can result in legal and financial consequences. However, comprehending these ever-changing regulations can be complex, making compliance a daunting task.

RegTech (regulatory technology) is a solution to this challenge. It is a category of FinTech (Financial Technology) that employs advanced solutions to bridge the communication gap between corporations and regulatory bodies. RegTech refers to the use of technology to help businesses meet their regulatory compliance obligations more efficiently and effectively. RegTech solutions are designed to automate compliance tasks, streamline compliance processes, and provide real-time monitoring of regulatory changes. Companies are investing in RegTech by developing their own internal solutions or leveraging external services.

RegTech solutions can help businesses in several ways. Here are some examples:

  • Reduce Compliance Costs: RegTech solutions can help businesses reduce the costs associated with compliance by automating manual processes, reducing the need for manual intervention, and providing real-time monitoring and reporting. For example, with the help of this technology, automated risk assessment software uses advanced algorithms and machine learning to analyze data and identify potential compliance risks, such as fraud, money laundering, or other illicit activities. Solutions like Fortinet, Palo Alto Networks, and CyberArk are being used to provide real-time monitoring and reporting of cybersecurity threats.
  • Improve Accuracy, Consistency, and Customer Service: RegTech can help companies provide better customer service by automating tasks, such as customer onboarding and account management. It can also improve the accuracy and consistency of compliance processes by reducing the risk of human error and providing a standardized approach to compliance. Solutions like Quantifind, Ayasdi, and DataRobot are being used to automate risk management processes and improve risk assessment accuracy.
  • Enhance Risk Management: RegTech solutions can help businesses better manage their regulatory risks by providing real-time monitoring and reporting of regulatory changes and alerts to potential compliance issues. Solutions like Quantifind, Ayasdi, and DataRobot are being used to automate risk management processes and improve risk assessment accuracy.
  • Regulatory Reporting: Many industries, including finance and healthcare, are required to submit regular reports to regulatory bodies. RegTech solutions automate the collection, analysis, and submission of this data, reducing the risk of errors and ensuring compliance. Solutions like AxiomSL, Verisk, and Cognizant are being used to automate regulatory reporting processes and ensure compliance with regulations.
  • Risk Management and Contract Management: Effective contract management includes identifying and managing risks associated with the contract, such as non-performance by one party, changes in scope, or disputes. RegTech solutions can help businesses assess and manage risk in real-time, allowing them to quickly identify potential compliance issues and take action to mitigate them. It can also help businesses automate the process of creating, reviewing, and managing contracts, ensuring compliance with relevant regulations, and reducing the risk of errors and disputes.
  • Data Management and Data Privacy: RegTech can help companies manage their data more efficiently and securely. This can include data storage, processing, and analysis, as well as data governance and data privacy. RegTech solutions help businesses manage and protect this data, ensuring compliance with relevant regulations. One area where RegTech has been particularly useful is in KYC/AML compliance. Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations require financial institutions to verify the identity of their customers and monitor transactions for suspicious activity. RegTech solutions such as identity verification software and transaction monitoring tools help automate these.

The Evolving Landscape of Global Regulations and the Need for RegTech

As the world becomes more interconnected and businesses operate across multiple jurisdictions, the complexity of the regulatory environment is only increasing. Regulatory bodies are constantly introducing new laws and regulations to keep pace with changing market dynamics and emerging risks. For businesses, this means that compliance can be a moving target. RegTech solutions are essential in this context, helping organizations navigate the ever-evolving regulatory landscape while reducing costs and risks. By leveraging advanced technologies such as AI, machine learning, and blockchain, RegTech solutions are likely to become even more effective in the coming years. In short, RegTech is not only a powerful tool for compliance management today but also a key driver of innovation and efficiency in the future.

Banking as a Service (BaaS) and Top Financial Services Trends

The rapid wave of digital transformation set forth the transition of banks from rigorous to responsive, conventional to digitally savvy, and more receptive to change than ever before. Besides just being digitally established, they are moving fast-forward towards innovation and bringing a change in the industry practices.

Over the last few years, the banking sector has gone through an inevitable transformation as more and more fintech businesses come into the market. Financial services are evolving to the point where new products, channels, partnerships, and opportunities are being created. At the heart of this digital storm, lies the concept of Banking as a Service (BaaS).

So, what is Banking as a Service (BaaS)?

In simple words, Banking as a Service (BaaS) is the provision of banking products and services through third-party distributors. It is an end-to-end approach that uses APIs to connect fintech companies and other third-party organizations to a bank’s system. This helps such third-party Fintech organizations build innovative financial services upon the provider bank’s regulated infrastructure while enabling open banking services.

Banking as a Service (BaaS), disaggregating the traditional banking value chain.

The typical structural functions of a bank as we all know are accepting deposits, lending deposits to businesses, remittance, and payment processing. To facilitate these, banks require huge investments and other physical assets like property, infrastructure, etc. All these processes create  gridlocks.

BaaS is bringing revolutionary changes in the finance industry by reconfiguring the value chain and promoting new sources of growth. FinTech companies & Non-banking Financial Services providers are working with traditional banks to create BaaS that enables innovative, specialized offers to get to market faster by combining the strengths of both institutions. With increasing problems of customers with existing banking barriers of regulation, security, and technology, Baas is delivering fast, agile and seamless offerings. The winning factor of BaaS is the ability to capitalize on technology investments and create value.

According to Finextra, the top companies that are actively pioneering BaaS strategies and have already experienced all the advantages first-hand are solarisBank, Bankable, Starling Bank, Pi1, Green Dot, and BBVA.

The future of banking is driven by next-generation technologies, enabling customers to make seamless, safe, and rapid payments in order to meet their changing needs. Let’s look into some of the key trends that are disrupting the banking industry in 2022 and opening new doors of growth for banking.

Embedded Finance or embedded banking: According to Juniper Research, the value of the embedded finance market will exceed $138 billion in 2026, from just $43 billion in 2021. Embedded finance is the seamless integration of financial services into a typically non-financial platform, enabling customers to use apps to avail banking services. Apart from the easy-to-use user experience, embedded finance is having a great deal of success because of its already existing broad customer base.  In addition to embedded payments, there are also emerging trends for embedded credit which allows customers to take credit within the non-financial platforms. For example, Amazon offers EMI options which purchasing any product. Moreover, embedded investments and insurance are integrated within the non-financial apps for a smooth customer experience. In fact, embedded insurance has the potential to increase the purchase of insurance for high-value products among eCommerce customers. Research reveals embedded insurance premiums to grow to over $10 billion in 2026, from just $3.8 billion in 2021.

Emerging technologies in financial services: Advanced technologies like AI (Artificial Intelligence), Machine Learning, Blockchain, Internet of things (IoT) are rapidly transforming customer experiences by increased responsiveness, security, transparency, and time efficiency. Today, customers are exploring the benefits of open banking where they are thoroughly aware of their financial condition, they can plan investments, compare the alternatives and make better financial decisions.

Increase in Mobile Banking: According to 2020 mobile banking survey, approximately 58% of respondents indicated that they were visiting branches less frequently due to the pandemic; among them, over 61% indicated they were also using mobile apps more frequently. This trend is likely to continue as users are more comfortable than ever in availing mobile banking. Mobile banking enables users to have account information access, transaction access, investments, support services, and news and offers alerts. One of the biggest reasons for the rapid growth of this trend is because users can conduct almost all sorts of banking activities anywhere, anytime. This has further helped the bank to cut down on its operational costs by maintaining customer satisfaction.

To conclude, both banks and fintechs are imbibed in a symbiotic relationship. The difference between the structure and functions of the two is even making the relationship more valuable. Along with the provisions of banking infrastructure, regulatory legitimacy, and the existing customers who still rely on banks; fintech brings the freedom to create, design, and experiment, offering user-friendly and tailor-made solutions for the customers. Finally, it would not be wrong to say that banks, fintechs, and BaaS firms are most effective when they collaborate to reduce risk, maintain compliance, and provide the modern financial solutions that customers demand.